Shipping policy
1. Where we ship
We ship only to the contiguous 48 U.S. states.
We do not ship to Alaska, Hawaii, Washington, D.C., Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.
2. Shipping cost
Standard shipping: $0.00 USD for all eligible orders.
There is no minimum order value for free standard shipping. Applicable sales tax, if any, is displayed separately at checkout.
3. Processing and delivery estimates
Order processing: 1-2 business days.
Transit after dispatch: 3-7 business days.
Estimated total delivery time: 4-9 business days after order and payment confirmation.
Business days are Monday-Friday, excluding U.S. federal holidays. Orders confirmed on weekends or holidays begin processing on the next business day. Processing and transit times are separate and together make up the total estimate. Delivery dates are estimates, not guaranteed arrival dates.
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays
4. Carriers and tracking
We use USPS, DHL, UPS, or FedEx. The carrier depends on the shipment and delivery address. We email tracking information when your order is dispatched. Tracking updates generally appear within 24-48 hours after dispatch. If updates have not appeared after 48 hours, email info@rtereafgh.com with your order number.
If an order is sent in more than one parcel, we will provide the relevant tracking details. Standard shipping remains free.
5. Address changes and cancellations
Check your delivery address before submitting your order. To request a change or cancellation, email info@rtereafgh.com within 24 hours of placing the order. We can make changes only before dispatch and will confirm whether your request can be completed. Once a parcel has shipped, an address change or cancellation may no longer be possible.
6. Delays and delivery problems
Weather, carrier disruptions, and other unexpected events can affect delivery. If we cannot dispatch within our stated processing period, we will notify you, provide an updated estimate, and offer the choice of accepting the delay or canceling for a full refund. We will seek consent and provide refunds as required by applicable law.
If your parcel is late, lost, or marked delivered but cannot be located, contact us. We will check the shipment with the carrier and work with you to resolve the issue. If an order is confirmed lost or cannot be delivered, we will arrange a refund or, with your agreement and subject to availability, a reshipment at no extra cost.
7. Damage, defects, and incorrect items
Please inspect your order on arrival. For visible damage, a quality problem, or an incorrect item, contact info@rtereafgh.com within 3 days after delivery and include your order number and clear photos where possible. Early notice helps us document the problem. This reporting request does not shorten the 30-day return period or limit rights that apply by law. Our Refund Policy explains the return process and who pays return shipping.
8. Contact
Rtereafgh
Operated by RTEREAFGH INC
Website: https://rtereafgh.com
Email: info@rtereafgh.com
Phone: --
Business address: 82 FERNWOOD CV, COLUMBUS, MS 39705, United States
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays